5th Floor, Parijat House,
Manjrekar Lane,
1076,
off Dr. E. Moses Road,
Worli Naka
Mumbai, Maharashtra
400 018
402, 4th Floor, MGF Mall, Near Select City Walk Mall,
Saket
New Delhi, Delhi
110017
302, 3rd Floor, Prestige Sigma, Vittal Mallya Grant Road
Bengaluru, Karnataka
560001
The impact of the pandemic has directed the transaction streams and transformed the payment systems in India that has been underway for years. Mobile payments and especially mobile wallets have been a great driver towards this phenomenon and revolution on a global basis. Gradually, India is moving toward a cashless economy, which explains the increasing trends of using digital payments systems extensively.
E-wallets and UPI have shifted the paradigm of payments successfully, based on various customer preferences depending on factors such as switching to various avenues of digital media and enjoying benefits like cashbacks, discounts, etc. The usage frequency of e-wallets and UPI has increased, and people prefer to use them more when compared to other media of payments.
Insights in the report cover behaviour of people across gender, age group and town-class.
Devchand House, 6th Floor,
Shivsagar Estate,
C Block, Dr. Annie Besant Road,
Worli
Mumbai, Maharashtra
400 018
2nd & 3rd Floor,
AIHP Horizon, 445 Udyog Vihar Phase V,
Sector 19,
Gurugram, Haryana
122008
1st Floor, Alyssa No 23,
Richmond Road, Richmond Town,
Bengaluru, Karnataka
560025
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